No Refunds and No exchanges
All sales are final. We do not offer refunds or exchanges for any products purchased through our website.
Damaged or Defective Products
If you believe your product is defective or you received the wrong item, you must contact customer service within 7 days of the pickup date. Returns will be accepted within 30 days of purchase. We will evaluate and, if necessary, arrange for a replacement.
______________________________________
CANCELLATION POLICY
Orders can only be canceled within the first 24 hours of being placed and only if production has not yet started.
Once the order enters production, it cannot be canceled, edited, or changed in any way.
Within this 24-hour window, customers may also update their shipping address or product size by contacting info@robgalar.com immediately.
After 24 hours, all orders are locked for processing.
No cancellations or refunds will be honored after this period, unless the product is defective or incorrect as outlined above.
Orders flagged as high-risk or duplicated by Shopify may be automatically canceled and refunded.
______________________________________
How to Contact Us
For questions regarding this policy or to report a damaged product, please contact our customer service team at:
- Email: contact@graffuel.com
Changes to the Policy
GRAFFUEL reserves the right to amend this Returns & Cancellation Policy at any time without prior notice. Any changes will be updated and posted on our website.